Important Information for COVID-19 Campaign Volunteers

All volunteers must view the following orientation presentation:

Please view and sign the orientation here.

Please read through regarding COVID-19 and liability. Have it signed and emailed to

Frequently Asked Questions


What are the benefits of volunteering at The Shifa Clinic?

The Free Clinic is able to continually offer services free of charge to the community largely because of the generous support of volunteers, and here at The Shifa Clinic, we understand that volunteering is a two-way street. While we gain immense support for our mission by having a dedicated corps of volunteers, you will also gain something in return, be it skills, experience or personal fulfillment. Rest assured that before your first day the we  will work hard to ensure that each applicant is placed in a role that meets the needs of The Shifa Clinic and is a good fit for the volunteer.

What expectations do you have for Shifa Clinic volunteers?

Above all else, volunteers are expected to uphold the mission and philosophy of The Shifa Clinic. They are also expected to maintain client confidentiality, treat all clients with the utmost respect and compassionate care, and maintain professionalism at all times. For detailed information on additional volunteer expectations, refer to The Shifa Clinic Volunteer Welcome Packet.


Are there opportunities available where I can get experience working directly with patients?

Yes. We are always looking for individuals who are professionally licensed to provide services to our patients. Furthermore, we have opportunities available for those who are not trained or licensed to gain experience in a direct service capacity. Among our “no experience necessary” roles, volunteers can serve as a Intake Worker, Patient Assistant Program helper, answering telephone calls etc

Are all volunteer positions filled on a rolling basis?

Most volunteer positions are filled on a rolling or as needed basis because training is on-the-job.

How will I know which volunteer positions are available?

On the application, volunteers are asked to indicate which positions they are interested in. Then in your volunteer interview, we will explore the availabilities of the positions you selected as well as others that might match what you are looking for during your service. If you have specific questions about availability prior to applying, contact  our office manager

Do I have to be licensed or trained in medicine to volunteer?

No. The Shifa Clinic has an immense need for volunteers who are not trained or licensed in medicine, and we have a plethora of “no experience necessary” roles available, which vary from providing direct service to helping out behind the scenes with the tasks that help The Shifa Clinic run from day to day

You could also help out in other nonclinical programs like feed the hungry and back to school.

Do I have to be licensed in the State of South Carolina  if I am a licensed professional?

Yes. To serve in a clinical capacity without supervision, you must be licensed in the State of South Carolina If you are licensed in another state or country, you may still fill any of our “no experience necessary” roles..

Is there a limit on how often I can volunteer in a week?

There is no limit on how often a volunteer can serve in a week; however, we encourage volunteers to start slow so they do not feel overwhelmed. Your volunteer service is incredibly valuable to us, and we don’t want our volunteers to feel burnt out.

What kind of time commitment is needed to volunteer?

It takes a great deal of time and energy to effectively train Shifa Clinic volunteers. Because of this, most positions at The Free Clinic request a minimum length of service, which varies from three months to one year depending on the role. We especially appreciate long-term service since it ensures consistency for our patients. As a prospective volunteer, try to honestly evaluate your ability to commit prior to signing up for a role.

Are there opportunities for individuals to volunteer once for done-in-a-day projects?

Yes. If you are interested in a one-time project, please contact  our Office manager. Depending on the needs of The Shifa Clinic at the time, we will likely be able to utilize volunteers. In the past, volunteers participating in one-time projects have helped with fundraising projects,  assisting with data entry, among others incredibly helpful tasks.

Does The Shifa Clinic extend liability coverage to volunteers?

Yes. The Free Clinic extends its liability coverage for all lay level volunteers and individually licensed providers. A certificate of liability coverage can be produced upon request.

I am currently employed. Are there still opportunities available that will work with my full-time schedule?

Yes, there are tasks that you can help from your home as well. Please contact us.


What is the application process like?

All volunteers are required to fill out the volunteer application found above. Reference forms are found within the application and should be filled out and submitted as instructed in the volunteer application.

If you are a licensed professional, we also require a copy of your license as well as your resume. After your application materials are received, our office will contact you for a volunteer interview.

What is the best time of year to apply?

There is no single best time of year to apply. You can apply at at time that works best for you

How long will it take to process my application?

When all your application materials are received, it can take 1-2  weeks to process. As background check is done on all volunteers.Once your application is processed, we will contact you to set up an interview. . If you do not hear back from us within the three week time frame, feel free to follow up by contacting our office.

Do I really need two references to apply?

Yes. An application will not be processed until it is accompanied by two professional references. At The Free Clinic, we receive a number of applications from students or other individuals looking to build experience. In this circumstance, references are acceptable from a professor, coach, club leader, etc. Reference forms should always be submitted in a signed and sealed envelope, and it is best for potential volunteers to collect completed references and include them in a single envelope along with their other application materials.


Is there a uniform or dress code?

Yes. As a professional health care facility, The Free Clinic maintains a business casual dress code, and as a representative of The Free Clinic, a volunteer’s attire should be appropriate to the role the volunteer performs and should not be a distraction to the services provided

Scrubs are allowed if providing direct care to patients. Shorts and flip-flops are not permissible, and jeans are acceptable.

I may need a letter of recommendation. Is The Shifa Clinic willing to write proof of service or recommendation letters?

Yes. We love to write proof of service or recommendations for our valued volunteers! If you have served 25 hours or 3 months with us, contact our office and We will work with your volunteer supervisor to pen a letter on your behalf.

For more information contact us at