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VOLUNTEER FAQ:

  • What are the benefits of volunteering at AZ Shifa Clinic?

AZ Shifa Clinic is able to continually offer services free of charge to the community largely because of the generous support of volunteers. Here at AZ Shifa Clinic, we understand that volunteering is a two-way street. While we gain immense support for our mission by having a dedicated corps of volunteers. What you will gain in return is, experience and personal fulfillment. Rest assured that before your first day, we will work hard to ensure that each applicant is placed in a role that meets the needs of AZ Shifa Clinic and is a good fit for the volunteer.

  • What expectations do you have for AZ Shifa Clinic volunteers?

Above all else, volunteers are expected to uphold the mission and philosophy of AZ Shifa Clinic. They are also expected to maintain client confidentiality, treat all clients with the utmost respect and compassionate care, and maintain professionalism at all times. For detailed information on additional volunteer expectations, refer to AZ Shifa Clinic Volunteer Welcome Packet.

OPPORTUNITIES AND QUALIFICATIONS:

  • Are there opportunities available where I can get experience working directly with patients?

Yes. We are always looking for individuals who are professionally licensed or certified to provide services to our patients. Furthermore, we have opportunities available for those who are not trained or licensed to gain experience in a direct service capacity. Among our “no experience necessary” roles, volunteers can serve as an Intake Worker, Patient Assistant, answering telephone calls etc.

  • Are all volunteer positions filled on a rolling basis?

Most volunteer positions are filled on a rolling or as needed basis because training is on-the-job.

  • How will I know which volunteer positions are available?

On the application, volunteers are asked to indicate which positions they are interested in. Then in your volunteer interview, we will explore the availability of the positions you selected as well as others that might match what you are looking for during your service. If you have specific questions about availability prior to applying, contact our office manager. shifaclinicarizona@icnarelief.org

  • Do I have to be licensed or trained in medicine to volunteer?

No. AZ Shifa Clinic has an immense need for volunteers who are not trained or licensed in medicine. We have a plethora of “no experience necessary” roles available, which vary from providing direct service to helping out behind the scenes with the tasks that help AZ Shifa Clinic function on clinic days.

  • Do I have to be licensed or certified in the State of Arizona if I am a licensed or certified professional?

Yes. To serve in a clinical capacity without supervision, you must be licensed or certified in the State of Arizona. If you are licensed in another state or country, you may still fill any of our “no experience necessary” roles.

  • Is there a limit on how often I can volunteer?

There is no limit on how often a volunteer can serve; however, we encourage volunteers to start slow so they do not feel overwhelmed. Your volunteer service is incredibly valuable to us, and we don’t want our volunteers to feel burnt out.

  • What kind of time commitment is needed to volunteer?

It takes a great deal of time and energy to effectively train AZ Shifa Clinic volunteers. Because of this, most positions at AZ Shifa Clinic request a minimum length of service, which varies from three months to one year depending on the role. We especially appreciate long-term service since it ensures consistency for our patients. As a prospective volunteer, try to honestly evaluate your ability to commit prior to signing up for a role.

  • Are there opportunities for individuals to volunteer once for done-in-a-day projects?

Yes. If you are interested in a one-time project, please contact  our office manager. Depending on the needs of AZ Shifa Clinic at the time, we will likely be able to utilize volunteers. In the past, volunteers participating in one-time projects have helped with fundraising projects,  assisting with data entry, among others incredibly helpful tasks.

  • Does AZ Shifa Clinic extend liability coverage to volunteers?

Yes. AZ Shifa Clinic extends its liability coverage for all lay level volunteers and individually licensed providers. A certificate of liability coverage can be produced upon request.

ABOUT THE APPLICATION PROCESS:

  • What is the Volunteer Application process like?

All volunteers are required to fill out the online Volunteer Application and submit it along with two professional references. If you are a licensed professional, we also require a copy of your license as well as your resume. After your application and materials are received, our office will contact you for a volunteer interview.

  • What is the best time of year to apply?

There is no single best time of year to apply. You can apply at any time that works best for you.

  • How long will it take to process my application?

When all your application materials are received, it can take 1-2  weeks to process, as background check is done on all volunteers. Once your application is processed, we will contact you to set up an interview. . If you do not hear back from us within the two week time frame, feel free to follow up by contacting our office manager. shifaclinicarizona@icnarelief.org.

  • Do I really need two references to apply?

Yes. An application will not be processed until it is accompanied by two professional references. At AZ Shifa Clinic, we receive a number of applications from students or other individuals looking to build experience. In this circumstance, references are acceptable from a professor, coach, club leader, etc. Reference letters can be uploaded online with your Volunteer Application.

ONCE YOU BECOME A FREE CLINIC VOLUNTEER:

  • Is there a uniform or dress code?

Yes. As a professional health care facility, AZ Shifa Clinic maintains a business casual dress code, and as a representative of AZ Shifa Clinic, a volunteer’s attire should be appropriate to the role the volunteer performs and should not be a distraction to the services provided.  Scrubs are allowed if providing direct care to patients. Shorts and flip-flops are not permissible, and jeans are acceptable.

  • I may need a letter of recommendation. Is AZ Shifa Clinic willing to write proof of service or recommendation letters?

Yes. We love to write proof of service or recommendations for our valued volunteers! If you have served 25 hours or more with us, contact our office manager and we will work with your volunteer supervisor to write a letter on your behalf.

For more information contact us at shifaclinicarizona@icnarelief.org.

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